The Foxes Trust has today published its independent review of Leicester City Football Club’s Fan Engagement Framework (FEF), two years after its introduction. The review examines how effectively the framework is working and makes a series of recommendations aimed at strengthening supporter engagement in the years ahead. Read it HERE.
The review concludes that while the framework has a solid structure and there is clear evidence that supporter consultation has influenced some important decisions – including safe standing and aspects of ticketing – it is not yet delivering consistently enough or visibly enough to meet supporter expectations. It identifies particular concerns around transparency, accountability, communication and demonstrating the impact of supporter feedback.
Drawing on evidence from published club documents, Fan Advisory Board and Fans’ Consultative Committee meetings, comparisons with other clubs and the Trust’s own supporter survey, the report contains a series of practical recommendations. These include introducing a regular “You Said, We Did” reporting mechanism, improving governance and accountability, publishing meeting outcomes more quickly, broadening supporter participation and increasing transparency throughout the engagement process.
Lynn Wyeth, Chair of the Foxes Trust said:
“We welcome the work that has gone into establishing the Fan Engagement Framework and recognise that there have been some genuine successes over the past two years. However, our review shows there is significant room for improvement if supporters are to have confidence that their views are genuinely influencing decision-making.
“This review is intended to be constructive. We believe Leicester City has the opportunity to become an example of best practice in supporter engagement, rather than simply meeting the minimum requirements. Better communication, greater transparency and clearer accountability would go a long way towards building trust with supporters. We have made it clear to the club we’ll be reviewing up to November 2026 to monitor what changes are made and the viability of the Trust remaining involved.”
“We look forward to further discussing the report with the Club and other supporter representatives over the coming months.”
The Trust hopes the review will contribute positively to the continuing development of the Fan Engagement Framework and encourage an open discussion about how supporter engagement can be strengthened for the benefit of both the Club and its fans.
The Trust encourages all supporters to sign up HERE for the next ‘Your 90 Minutes’ fan engagement session, to be held online on 22nd July at 6.30pm-8pm.