The Foxes Trust can today provide an update on the response shared by the Club to our end of season survey results.
Details of the Clubs responses and our follow up actions to date on the 5 calls to action are summarised in the table below:
| CTA | Action | Clubs Action / Response | Foxes Trust Action / Response |
| 1 | Make changes to the Senior Leadership of the Club | The Club has not engaged on this point due to it being deemed out of scope of the Fan Engagement Framework | We have posted the survey results in-full, as well as a cover letter summarising key themes and the process we have been through, to Susan Whelan and Aiyawatt Srivaddhanaprabha at the King Power Stadium and King Power HQ in Thailand respectively. |
| 2 | Appoint a Director of Football with a proven track record of improving a club at the highest level and then communicate a clear strategy for improvement | The Club has not engaged on this point due to it being deemed out of scope of the Fan Engagement Framework | We have posted the survey results in-full, as well as a cover letter summarising key themes and the process we have been through, to Susan Whelan and Aiyawatt Srivaddhanaprabha at the King Power Stadium and King Power HQ in Thailand respectively. |
| 3 | Take steps to improve the matchday atmosphere and work with fan groups on how this should look | The Club pointed to the Your 90 Minutes session that was held on 11th September as the opportunity to discuss this | We were present at the Your 90 Minutes session on Men’s Home Match Atmosphere on Thursday 11th September. You can read a summary of the session HERE and we look forward to seeing the ideas and feedback provided by those in attendance being actioned. |
| 4 | Review how fan engagement and communication work today and share visibility on decisions that are being taken based upon fan feedback | The Club plans to publish on their website a ‘You Said, We Did’ as part of the 2025/26 Fan Engagement Framework. The club also discussed this topic within the FCC Culture Working Group yesterday (25/9) where the Trust was represented, minutes will subsequently be published by the club. | We continue to encourage the Club to provide better visibility on the changes made because of fan feedback. We will also request that the Club provides updates on what has changed as we hit the 6-month mark since the survey results were delivered in January 2026. Finally, the Trust will be launching a survey to fans to understand how they feel the Fan Engagement Framework is working today – including whether they have awareness of it and how effective they feel it is in doing what it is intended to do. |
| 5 | Ensure that there is fan representation on the Sanctions Committee | The Club engaged with the Trust and the club made public its plans for fan representation in the FAB minutes HERE | This is still a live discussion with the Club on the finer details, and we will provide further updates in due course. |
As you may know, we met with three representatives from the Club to share the survey results in-full on Friday 11th July – details on that meeting can be found HERE.
The initial response from the Club in, and to, that meeting, was to acknowledge the impressive sample size of 3,214 fans and that they needed to take onboard the findings, however they also expressed some scepticism about the questions in the survey and the validity of its findings. All next steps regarding the survey results would need to be channelled via the Fan Engagement Framework for validation, they told us.
Whilst the Trust has supported the Fan Engagement Framework and plays an active role at all levels of it, it is our belief that it should be a supplement to engagement with supporters and supporter groups and not an all-encompassing approach to it. We have expressed our strong belief to the Club that discussing this wide-ranging fan survey with us directly is the appropriate channel alongside anything that they would like to bring into the Fan Engagement Framework.
That said, to work with the Club via the Fan Engagement Framework as requested, in order to further socialise the survey results and ensure they had opportunity to be considered within the confines of the Fan Engagement Framework, we asked the club to arrange an Online ‘Your 90 Minutes’ session for fans to be able to share their views on the survey and discuss the findings. The Club declined to do this and has stated that supporters can discuss the survey in the sessions that the Club is already running should they wish.
We also asked the Club to arrange an Emergency Meeting of the Fan’s Advisory Board for the sole purpose of discussing the results and the feelings expressed by supporters. They declined to do this, but the survey results have subsequently been seen and discussed by FAB reps so there is awareness of the results at this level of the Fan Engagement Framework (as detailed in the FAB minutes HERE).
To ensure that the feedback from the survey was being actioned, especially given that just 4% of fans surveyed felt the Club takes action based on fan feedback, we asked the Club to provide a comprehensive update on changes the Club have made as a result of the survey results by 31st August 2025 so that supporters can see that the Club does act upon feedback and that they have taken on board the views expressed, the update provided focused on the 3 calls to action accepted as within the FEF remit as detailed above.
We appreciate the time and effort taken by everyone to complete our end of season survey and are doing everything in our power to try and drive change on the areas where respondents felt the Club was falling short. As a Trust, we will continue to use the themes and findings from the survey to inform our stance on key issues and to push the Club where we believe supporters would want us to from the survey findings.
Should you wish to share your thoughts and feedback on how the end of season survey results have been handled by either the Trust or the Club, we would welcome that. Feedback on how the Trust has handled that would be welcome to enquiries@foxestrust.co.uk. Feedback on how the Club has handled that would be best directed to fab@lcfc.co.uk